Gemadept focuses on training professional customer care skills

10.12.2018

The training course "Customer care skills" continues to be an annual course focused on teaching and updating the staff of the entire Corporation to build build a team of employees with the "customer care" working attitude in all working processes from internal to external.

A successful business in any field must always pay attention to customer care in order to maintain a "standard" in customer care of the business with a team of professional and well-trained personnel.

Understanding the important perceptions of customer care in the current business environment, Gemadept has launched a training course on "Customer care skills" for its employees. In 2018, the Training Board plans to organize 03 training sessions in October, November and December for more than 150 staff members from Gemadept Logistics, Gemadept Shipping, Phuoc Long Port …

In order to innovate teaching content and methods, in addition to internal training contents such as retaining skills, DO better than what customers expect, Provide gold standard services, Communicate with fastidious customers. The Training Board also coordinated to invite prestigious experts from CrossroadPlus Academy (CR +) to share practical and new knowledge of customer care to attendees. The course has received a lot of positive feedback from the participants.

The training course "Customer care skills" is an annual course of Gemadept.

Focus on teaching and updating staff and employees of the entire Corporation to build a team of employees with the working attitude of "customer care" in all internal working processes. to the outside.

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